When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. What are the costs and charges at Watergate Court. This is known as the Right to Repair scheme. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. If so we can help you claim compensation on a NO Win, NO Fee basis. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Are you a Council or Housing association Tenant with housing disrepair issues? Background 2. You have the chance to buy up to 10 additional holidays per year. Gateshead Council aims to complete the backlog by late March next year. For further information please contact the Involvement Team by: Civic Centre Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). %
If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. This covers things like outside painting, replacement windows and annual gas servicing. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. : 50K - 53K. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. I have got this complaint, they monitor it and see it through to the end. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. The panel decides which services they review based on various criteria. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. %PDF-1.5
Thank you so much. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. Gateshead Council 4.0 . Gateshead, England. To keep up to date, why not follow us. As a council housing tenant, you are entitled to a good standard of living. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Gateshead Council aims to complete the backlog by late March next year. However, the contractor will not ask you for any money when they call. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. <>>>
If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Any resident with My Housing Account can access this service. You should report any damage to your local housing office. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Our business support events remain cancelled for now. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. We are Gateshead Council'sHousing Team. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. The team were very helpful and understanding of my dangerous situation. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. stream
We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. You can also claim compensation for the damage that has been caused during repair work. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". E6 2JA. Copyright Andy T - 2021. We will pay compensation for damage which is our fault or our contractors' fault. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. <>
If you continue to miss appointments for repair work you may be charged. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. We have guidelines on how long different repairs should take. We are Gateshead Council's Housing Team. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. United Kingdom. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. If so, please keep reading as youre just what were looking for! Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. The contractors are currently repairing seven properties a week. A public consultation on the future of Gateshead Council's Leisure Services has commenced. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Connected Voice are collating information about support across Newcastle and Gateshead. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Well, theres so much on offer and heres just a few of the highlights! Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Top Jobs in Gateshead, England. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Payslips. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Employer Est. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. <>
As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. East Ham Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Planned repairs usually need an inspection before work is done. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Gateshead Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. To register with My Housing Account, select 'my account' at the top of the Council homepage. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. We encourage our people to think differently, do the right thing and be innovative. Unfortunately, this job posting is expired. :L+Ftc[Sdu|^Y^. 182-184 High Street Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Gateshead Council. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. If this is not possible, we will replace with the items we hold in stock. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. View details of your former and current tenancies including rent statements and repair. Our housing offices are currently closed to the public. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. 4 0 obj
As a tenant you are not automatically covered for any of your home contents. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Visit directory. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. endobj
Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Time to have your say on the future of our leisure service. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Our business support events remain cancelled for now. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments.